There is nothing ordinary about Edisen. Therefore, we are looking for an amazing addition to our Platform Services Support team!

Our platform support team helps our high-profile clients manage long and short-form video content production and distribution with cloud-based applications. We provide video streaming services with advanced network architecture for sites located across the US. We're committed to delivering top-notch support around the clock, which is why we're expanding our team to include individuals based in Singapore to ensure 24/7 coverage for our platform.

WHAT YOU'LL DO

• Work with an experienced Support Enginering team to research, diagnose, troubleshoot, and identify solutions to resolve customer issues in a timely manner
• Take ownership of global customer issues reported via Netsuite ticketing system and see problems through to resolution by liaising with Edisen team members
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Capable of documenting procedures pertaining to IT support and networking troubleshooting in Confluence & Sharepoint
• Follow the SLA for issues with respect to the severity
• Develop solutions that improve our teams' ability to support customers
• Take part in 24-hour on-call pager duty weekly roster with 4 other team members to resolve occasional critical issues
• Learn and understand our video technology platforms

WHAT YOU NEED 

• Must be located in Singapore 
• English language professional proficiency is required (written & verbal)
• Working experience in support ticket management, engineering and troubleshooting is preferred but not required
• Proficient knowledge of basic networking (DNS, TCP/IP, OSI model) is preferred
• Experience in managing systems, network communication, advanced metadata exchange of mission critical 24/7 operations.
• Certification in networking, technology or another related field is preferred
• Experience with Microsoft Office suite is preferred (Sharepoint, Teams, Excel, etc.)
• Strong analytical skills to identify and resolve complex technical issues efficiently.
• Ability to troubleshoot system malfunctions and network connectivity problems effectively.

WHO YOU ARE 

• Tech savvy, comfortable communicating solutions with both technical customers and colleagues
• A team player; collaborate with global colleagues to find solutions and participate in internal assignments and projects
• Pro-active; you take initiative & find enjoyment in solving issues and improving processes
• You have a positive “can do” attitude coupled with an ability to self-manage
• You are methodical and organized with an ability to prioritize effectively to
  accommodate tight deadlines in a dynamic & fast paced environment
• You have an interest and ability in expanding your skillsets & knowledge

WHAT'S IN IT FOR YOU

At Edisen, you’ll get an exciting challenge at a fast growing, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you, and you, them. 

 Compensation: 36,000-38,000 SGD annually
*Depending on experience

  Our employee benefits include:

• Up to 25 days of paid annual leave
• Up to 14 days of sick leave
• Up to 16 weeks of parental leave
• Compassionate leave, Marriage leave
• Corporate healthcare insurance benefit
• Birthday perks
• Cinema ticket reimbursement
• Referral bonus program
• Professional development program
  

WHO WE ARE 

Meet Edisen. We make content you can’t ignore. Content that you can optimize, adjust and improve in-market through our cutting-edge AI. Content you can manage through our worldwide collaboration platform from inception to delivery.

We are an independent, global specialist in production and content marketing powered by technology and fueled by creativity. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, Netflix, CBS, Polestar, Lego and PBS. Just to name a few.

Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it. 

Do you want to make an impact? Join us!

Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.