Platform Support Engineer
If you're a tech-savvy individual who loves problem solving and has networking experience, we highly encourage you to apply and join our global team!
We usually respond within three days
There is nothing ordinary about Edisen. Therefore, we are looking for an amazing addition to our Platform Services Support team!
Our platform support team helps our high-profile clients manage long and short-form video content production and distribution with cloud-based applications. We provide video streaming services with advanced network architecture for sites located across the US. We're committed to delivering top-notch support around the clock, which is why we're expanding our team to include individuals based in Singapore and the EU region to ensure 24/7 coverage for our platform.
WHAT YOU'LL DO
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues in a timely manner, including network troubleshooting and Linux command line investigation.
- Take ownership of global customer issues reported via Netsuite ticketing system and see problems through to resolution by liaising with Edisen team members
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Capable of documenting procedures pertaining to IT support and networking troubleshooting in Confluence & Sharepoint
- Follow the SLA for issues with respect to the severity
- Develop solutions that improve our teams' ability to support customers
- Take part in 24-hour on-call pager duty weekly roster with 4 other team members to resolve occasional critical issues
- Learn and understand our video technology platforms
WHAT YOU NEED
- English language professional proficiency is required (written & verbal)
- A minimum of 2 years' working experience in support ticket management, network engineering and troubleshooting
- Working knowledge with Linux command line and servers
- Experience in managing systems, network communication, advanced metadata exchange of mission critical 24/7 operations.
- Certification in networking, technology or another related field is preferred
- Experience with Microsoft Office suite is preferred (Sharepoint,Teams, etc.)
- Strong analytical skills to identify and resolve complex technical issues efficiently.
- Ability to troubleshoot system malfunctions and network connectivity problems effectively.
- Must be located in Singapore
WHO YOU ARE
- Tech savvy, comfortable communicating solutions with both technical customers and colleagues
- A team player; collaborate with global colleagues to find solutions and participate in internal assignments and projects
- Pro-active; you take initiative & find enjoyment in solving issues and improving processes
- You have a positive “can do” attitude coupled with an ability to self-manage
- You are methodical and organized with an ability to prioritize effectively to
accommodate tight deadlines in a dynamic & fast paced environment - You have an interest and ability in expanding your skillsets & knowledge
WHAT'S IN IT FOR YOU
Approx Annual Compensation: 40,400 – 60,540 SGD
*Depending on experience
At Edisen, you’ll get an exciting challenge at a fast paced, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you, and you, them.
You will be surrounded by colleagues who are committed to helping each other grow. We are one, transparent team. We are open-minded, receptive and strive for honesty and integrity.
We believe our people and our work make the difference, for our clients and their audience. If you’re looking to make an impact, Edisen is the place for you.
WHO WE ARE
We are an independent, global specialist in production and content marketing powered by technology and fueled by creativity. We have global offices but work as one team of 300 colleagues. We’ve partnered with some of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, Netflix, CBS, Polestar, Lego and PBS. Just to name a few.
Edisen comes with a legacy of 25 years of offering technology solutions, best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.
Join us!
Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Department
- Platform Solutions
- Locations
- Multiple locations
- Remote status
- Hybrid Remote
- Yearly salary
- SGD40,400 - SGD60,540
- Employment type
- Full-time
About Edisen
We are an independent, global specialist in production and content marketing powered by technology and fueled by creativity. We have 13 global offices but work as one team of 400 creators that make unskippable content. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, Apple, Shutterstock, Netflix, CBS, and Universal Studios. Just to name a few.
Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.
Platform Support Engineer
If you're a tech-savvy individual who loves problem solving and has networking experience, we highly encourage you to apply and join our global team!
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