Edisen is looking for an Account Manager/Director in our Singapore office. We are looking for someone who has an entrepreneur mindset, is goal-driven, has creative ability, and is familiar with the media production process. The ideal candidate will have experience in client interaction and management and will be 100% service focused to be able to build relationships and up-sell opportunities. 

WHAT YOU'LL DO

• Manage and grow key account activities, and act as main point of contact for assigned accounts
• Responsible for designing and maintaining SOWs for key accounts, including assignment description so that both client and team fully understand the expected deliverables
• Manage client satisfaction, organic growth and retention
• Ensure a positive contribution margin on all accounts to deliver profitable growth
• Support pitches and presentations to prospective clients
• Maintain a deep understanding of Edisen offerings, including the Edisen Platform, production and post-production services – in order to provide proactive solutions and value added initiatives to our clients
• Review deliverables and ensure Client’s requirements are met
• Build and foster strong client relationships to ensure client retention, satisfaction, and profitable growth
• Drive strategy meetings with the clients over the duration of the project
• Participate in follow-up meetings both internally and with clients
• Responsible for team satisfaction, hiring and competence development
• Lead and manage a team of creatives, and work towards contributing to the organization’s success – including but not limited to overseeing their progress, mentoring, delegating work etc.
• Integrate client work process into Edisen platform
• Responsible for managing client data in internal CRM system (NetSuite) and supporting resource and capacity management (Billable and productive utilization) on accounts

WHAT YOU NEED 

• Minimum 4-5 years of work experience in a social media agency, production or post-production house
• Experience in account management and business development
• Strong strategic and analytical skills
• Flexible and able to navigate across multiple accounts and markets
• Systematic and organized, working knowledge of Netsuite and Workbook ideal
• Able to work independently and as part of a wider client service team
• Polished communication skills and comfortable in leading conversations with internal and external stakeholders
• Excellent time management to help structure your load and accomplish your goals
• High level of financial acumen and negotiation skills to ensure budgeting and profitability targets are met

WHAT'S IN IT FOR YOU

At Edisen, you’ll get an exciting challenge at a fast growing, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you, and you, them. 

You will be surrounded by colleagues who are committed to helping each other grow. We are one, transparent team. We are open-minded, receptive and strive for honesty and integrity. 

We believe our people and our work make the difference, for our clients and their audience. If you’re looking to make an impact, Edisen is the place for you. 

WHO WE ARE 

Meet Edisen. We make content you can’t ignore. Content that you can optimize, adjust and improve in-market through our cutting-edge AI. Content you can manage through our worldwide collaboration platform from inception to delivery. Content we call unskippable.

We are an independent, global specialist in production and content marketing powered by technology and fueled by creativity. We have 13 global offices but work as one team of 400 creators that make unskippable content. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, Dyson, Absolut, Apple, Shutterstock, Netflix, CBS, and Universal Studios. Just to name a few.

Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.

Do you want to become unskippable? Join us!

Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.