Platform Support Engineer

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There is nothing ordinary about Edisen. Therefore, we are looking for an amazing addition to our Platform support team.

Our platform support team helps our multinational customers with technical and non-technical support to make their days more effective and productive. Our cloud based platform manages millions of amazing media contents, and billions of metadata and analytics.

 

WHAT YOU'LL DO

  • Take ownership of global customers issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity. 

WHAT YOU NEED 

  • Experience in managing systems, network communication, advanced metadata exchange of mission critical 24/7 operations.
  • A Bachelor of Science or technology degree in engineering or another related field
  • A minimum of 2 years relevant experience in a system engineering or systems support role,
  • Experience to support ticket management and/or intercom
  • Experience in broadcast or media operation and workflows are a plus

WHO YOU ARE 

  • Technology savvy, used to interact both with tech customers, participate in group and project work
  • You must love interaction with customers and team members. Find enjoyment in solving issues and improving processes.
  • You are positive “can do” attitude coupled with a strong commitment to integrity
  • You are detail-oriented and organized with unrivaled ethics, integrity, and ability to prioritize effectively to accommodate tight deadlines in a dynamic start-up environment

WHAT'S IN IT FOR YOU

At Edisen, you’ll get an exciting challenge at a fast growing, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you and you, them. 

You will be surrounded by colleagues who are committed to helping each other grow. We are one, transparent team. We are open-minded, receptive and strive for honesty and integrity. 

We believe our people and our work make the difference, for our clients and their audience. If you’re looking to make an impact, Edisen is the place for you. 

WHO WE ARE 

Meet Edisen. We make content you can’t ignore. Content that you can optimize, adjust and improve in-market through our cutting-edge AI. Content you can manage through our worldwide collaboration platform from inception to delivery. Content we call unskippable.

We are an independent, global specialist in production and marketing communications powered by technology and fueled by creativity. We have 13 global offices but work as one team of 400 creators that make unskippablecontent. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, H&M, Dyson, Absolut, Apple, Shutterstock, Netflix, Warner Brothers, and Universal Studios. Just to name a few.

Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.

Do you want to become unskippable? Join us!

Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Or, know someone who would be a perfect fit? Let them know!

San Diego

4660 La Jolla Village Dr
92122 San Diego Directions +1 866 748 4467 View page

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