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There is nothing ordinary about Edisen. Therefore, we are looking for an extraordinary Head of Platform Support to join our global team.

WHAT YOU'LL DO

  • Manage daily operations and maintenance of the multinational support team and support systems. Currently a growing team of 6 fantastic members.
  • Work cross-functionally with developers, testers, analysts, and other subject matter experts to provide strategic advisory services and/or tactical detailed analysis for the development of new systems and the maintenance and enhancement of existing operating systems.
  • Lead customer's support, onboarding, adoption, and expansion across a range of Cloud Management Products
  • Identify, assess, and resolve technical organizational risks
  • Be responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of unsurpassed support and service

WHAT YOU NEED 

  • Experience in managing systems, heavy on network communication, advanced metadata exchange of mission critical 24/7 operations.
  • Bachelor of Science, business administration or technology degree in engineering or another related field
  • Minimum of 3 years relevant experience in a system engineering or systems support role.
  • Minimum of 2 years managing a team of direct reports

    WHO YOU ARE 

     

    • Technology savvy, used to interact both with tech customers, software engineers and brand new users, often all at the same time
    • Similar to customer support agents you must love interaction with customers and team members. Find enjoyment in solving issues and improving processes.
    • You are positive “can do” attitude coupled with a strong commitment to integrity
    • You have an ownership mentality and propensity to take responsibility for key outcomes, share the success and challenges as a team
    • You are detail-oriented and organized with unrivaled ethics, integrity, and ability to prioritize effectively to accommodate tight deadlines in a dynamic start-up environment
    • You are self-directed and able to take ownership of activities, and drive them through to completion

    WHAT'S IN IT FOR YOU

    At Edisen, you’ll get an exciting challenge at a fast growing, entrepreneurial and global company, where we believe that high job satisfaction is the basis for personal achievement. With us, you get to work with market-leading brands and exciting customers who will challenge you and you, them. 

    You will be surrounded by colleagues who are committed to helping each other grow. We are one, transparent team. We are open-minded, receptive and strive for honesty and integrity. 

    We believe our people and our work make the difference, for our clients and their audience. If you’re looking to make an impact, Edisen is the place for you. 

    WHO WE ARE 

    Meet Edisen. We make content you can’t ignore. Content that you can optimize, adjust and improve in-market through our cutting-edge AI. Content you can manage through our worldwide collaboration platform from inception to delivery. Content we call unskippable.

    We are an independent, global specialist in production and marketing communications powered by technology and fueled by creativity. We have 13 global offices but work as one team of 400 creators that make unskippablecontent. We’ve created for some of the world’s biggest and most innovative and recognizable brands, including Ikea, H&M, Dyson, Absolut, Apple, Shutterstock, Netflix, Warner Brothers, and Universal Studios. Just to name a few.

    Edisen comes with a legacy of 25 years of best-in-class entertainment and award-winning post-production services. And we’ve got the Oscars and Cannes Lions to prove it.

    Do you want to become unskippable? Join us!

    Edisen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Or, know someone who would be a perfect fit? Let them know!

    San Diego

    4660 La Jolla Village Dr
    92122 San Diego Directions +1 866 748 4467 View page

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